AGN NATURAL GAS WEB OFFER

Sottoscrivi il contratto “Gas Naturale” direttamente online per la tua casa

OFFERTA AGN GAS NATURALE WEB

DETTAGLI OFFERTA

Offerta riservata alla clientela domestica che sottoscrive il contratto nella modalità online.
Il prezzo previsto sarà di 0,20 €/Smc più il prezzo all'ingrosso (PSV).

Fattura digitale MY AGN

Discover the MY AGN digital bill

Pagamento SSD

Discover the benefits of SDD payment

OFFERTA AGN GAS NATURALE WEB
0,20 €/Smc + (PSV)
AGN GAS WEB
Offer valid until 31/03/2024

Sottoscrivi il contratto “Gas Naturale” direttamente online

ATTIVA L'OFFERTA
0,20 €/Smc + (PSV)
Offer valid until 31/03/2024

FAQ

The authority has determined the maximum times that energy suppliers and distributors must adhere to when carrying out their activities; but, in part, the time also depends on the customer. The quicker they are to send the necessary documentation, the quicker the supply will be activated.

After submitting the request, the customer will receive the form for the "Verification of resolution 40/2014" by e-mail, which they will have to fill in with the help of the certified technician who built/modified the gas system. They will then have to send it to the distributor, together with the chamber of commerce certificate of the technician’s company, following the instructions provided.

If the documentation is complete with all parts filled in correctly, and the conformity and the system passes the safety checks, the distributor will contact you within 10 working days to arrange for the technician to remove the seals from the meter.

To obtain a duplicate AGN ENERGIA bill, log in to the Customer Area and in your personal profile you will find all the bills related to your supply. Each bill can be downloaded to your device and consulted at any time.

In the customer area, you can check your billing address and, if incorrect, send an e-mail to metano.agn@pec.it

however, customers can request activation of the dynamic bill and/or billing by e-mail, which is a free service at: metano.agn@pec.it

Should you lose your bill, you can access the Customer Area and retrieve the digital version. In addition, via the Customer Area you can:

  • View all bills issued;
  • Print a copy of the bill;

Duplicate request: call the toll-free number 800808180 Monday to Friday from 8:00 to 18:00 and Saturday from 8:30 to 12.30, and following the Electricity and/or Natural Gas voice guide, or write to: metano.agn@pec.it

If you are not registered in the CUSTOMER AREA, you can do so by clicking here www.agnenergia.com/en/customer-area

The correct time within which the customer should communicate the self-readings taken and the corresponding date in order to avoid estimates and/or adjustments, is: within the last 3 days of even-numbered months of the year for domestic users; within the last 3 days of the month for business users.

The self-reading can be submitted by calling the toll-free number 800.80.81.80 extension 2. Follow the voice guide and give the numbers before the decimal point.

The self-reading can also be sent via MY AGN, the digital bill, on the specified days.

REMINDER: readings submitted by the customer will be used to calculate the next bill, if validated by the distributor. Furthermore, we inform you that in the absence of self-readings taken by the customer and/or readings from the distributor, the bill is issued on account in relation to the contracted annual consumption and/or historical basis.

For a gas supply contract, domestic customers will receive a bill every 2 months and business and/or apartment block customers will be billed monthly.

What are AGN ENERGIA's economic conditions for natural gas and how is the price made up?
For the natural gas supply, the following items will be invoiced on the bill:

  • natural gas cost;
  • transport and meter management cost;
  • system charges.

In addition to these fees, taxes are due.

You will receive it by post at the address indicated when signing up for the offer.

Different payment methods:

  • direct debit to the SEPA current account (Sepa Core Direct Debit): if this is chosen when signing up, payment will be made automatically on the day the bill is due.
  • payment slip: attached to the bill, which can be paid using one of the following payment methods:
    • with a debit card
    • at post offices and bank counters.
    • via the online payment services of Poste Italiane (www.posteitaliane.it) or the Internet Banking services of the customer's bank, where the details of the post office payment slip attached to the bill can be entered.

Transaction costs will vary, depending on the chosen payment method; payment at the bank indicated on the bill is free of charge.

  • The first and last name or the company name of the supply customer and their tax code or VAT number; SDI code
  • The telephone number and, if applicable, the email address of the supply customer.
  • The PDR (electricity meter number) is a code that identifies your meter. The PDR consists of 14 numbers and can be found:
  • in a previous NATURAL GAS bill;

The NATURAL GAS meter reading needed to check whether it is in line with the one that will be communicated by the distributor through the single buyer.

Once it receives confirmation from the distributor that the meter has been installed, AGN ENERGIA will activate the supply.

  • document verification cost: € 80 excluding VAT, depending on the system type;
  • AGN ENERGIA administration costs of € 120 excluding VAT

The authority has determined the maximum times that energy suppliers and distributors must adhere to when carrying out their activities; but, in part, the time also depends on whether the customer sends the required documentation on time.

The procedure involves the following steps:

  • request submission: 2 working days after receiving the contract/documentation
  • Inspection: the distributor has 15 working days (30 for complex work) to schedule the technician's visit and send the quotation.
  • Quotation acceptance: on receiving the quotation for the work, the customer must accept it in the manner and within the time specified therein, and make payment.
  • Execution of work: the distributor will send a technician to the customer’s house and the work must be carried out within 10 days (60 days for complex work).
  • Once Annexes H/40 and I/40 have been filled in and signed, the customer must send all forms to AGN ENERGIA.
  • Meter installation and activation: if the documentation is complete with all parts filled in correctly, and the conformity and the system passes the safety checks, the distributor will contact you to arrange for the technician to remove the seals from the meter. The distributor has 10 working days to complete this task.

During the visit, the distributor's technician will verify the possibility of installing the meter inside the home where there is already a connection. In general, it is possible to install a new meter within the home, provided it is located in a room other than the bathroom or bedroom, and it is ventilated as required by law.

After submitting the request, the customer will receive an e-mail with the following documents:

  • Annex H/40 - "Confirmation of gas supply activation request" to be filled in and signed by the customer;
  • Annex I/40 - "Attestation of correct system installation" to be filled in by the certified technician who carried out/modified the gas system (plumber), who must also attach:
    • a copy of the company's chamber of commerce registration, no more than 6 months old
    • the mandatory technical annexes.

Once Annexes H/40 and I/40 have been filled in and signed, the customer must send all forms to AGN ENERGIA.

  • The first and last name or the company name of the supply customer and their tax code or VAT number;
  • The telephone number and, if applicable, the email address of the supply customer.
  • The PDR (gas meter number) is a code that identifies your meter. The PDR consists of 14 numbers and can be found:
    • in an old gas bill;
    • on a coupon attached to the meter connection;
    • directly on the display of an electronic meter, by clicking the button.
    • If you cannot find the PDR, you should ask your local distributor or write to metano.agn@pec.it, providing the meter serial number, location of the connection point, postal code, etc.

A "system modification" is any change, even a small one, to the gas pipe layout in your home, from the meter to the cooker or boiler. In order to activate the supply point in the event of a system modification, the distributor will ask the customer to send certain documents, which they must fill in together with the certified technician who carried out the modification.

In accordance with European Union requirements, for some years now in Italy, as in the rest of the countries on the continent, every domestic and non-domestic consumer has been able to freely decide from which supplier and under what conditions to purchase electricity and gas to meet the needs of their home.

Anyone exercising this right enters the so-called "free market", in which it is the customer who decides which supplier or type of contract to choose and when to change them by selecting an offer that they consider more interesting and cost-effective. This is a voluntary choice, with no obligation.

End customers who do not exercise this choice or who are prevented from doing so will be subject to economic and contractual conditions regulated by the Authority.

The following costs are incurred to reactivate the meter:

  • meter reactivation fee for the distributor: from € 30 or more, depending on the type of meter to be reactivated;
  • AGN ENERGIA administrative costs of € 40 excluding VAT.

  • The first and last name or the company name of the supply customer and their tax code or VAT number;
  • The telephone number and, if applicable, the email address of the supply customer.
  • The PDR (electricity meter number) is a code that identifies your meter. The PDR consists of 14 numbers and can be found:
    • in an old gas bill;
    • on a coupon attached to the meter connection;
    • directly on the display of an electronic meter, by clicking the button.
    • If you cannot find the PDR, you should ask your local distributor or write to metano.agn@pec.it, providing the meter serial number, location of the connection point, postal code, etc.

N.B. The meter opening reading is communicated directly by the distributor when the case is closed.

The case is forwarded to the distributor within 2 days of receiving the required documentation and, if eligible, processed by the distributor within the time limits set out in Italian Resolution 147:

  • 10 working days from our request to the distributor for gas supplies

The activation request is only sent to the competent local distributor after receiving the correctly completed forms.
For the gas supply takeover, the customer will be contacted by an AGN ENERGIA consultant, who will give them details of the appointment with a technician appointed by the local distributor to activate the supply.
Attention! The local distributor varies from one geographical area to another, and is a different company from AGN ENERGIA.

For bills due after 01 March 2018 for electricity supplies and 1 January 2019 for gas supplies, in cases of billing delays of more than two years, customers can plead the statute of limitations and only pay the amounts billed in relation to consumption in the last two years.

As clarified by ARERA - Autorità di Regolazione per Energia Reti e Ambiente (Regulatory Authority for Energy, Networks and the Environment) - the statute of limitations request applies to all fees in the bill, and therefore to both the fixed parts (including the power fee) and the variable ones, and can be submitted by sending the form attached to the bill or downloadable from the Statute of limitations form.

If the meter reading is not taken due to total or partial inaccessibility (i.e. the customer or another person has to provide access to the place where the meter is installed), the distributor leaves a special notice inviting the customer to contact their supplier to take a self-reading.
If two consecutive attempts to take the reading fail and the distributor does not have a valid self-reading available, the distributor must try again in the month following the second failed attempt, possibly considering different time slots. In any case, in the absence of a valid reading or self-reading, the distributor informs the supplier of its estimate, calculated using all previous available validated readings or self-readings and the standard withdrawal profile (i.e. the consumption trend curve based on season and customer type).
In addition, the supplier informs the customer why the reading was not taken. This is done in accordance with the terms specified in the contract (free market).

For all points in the gas sector with a reading frequency other than monthly with a daily breakdown, the supplier must provide customers with a method for collecting the self-reading data communicated by the customer within the time window specified on the bill.

The supplier must also notify the customer of acceptance or non-acceptance of the self-reading data at the time of its collection or, if an immediate response is not possible, within the following 4 working days. The self-reading data will be accepted by the supplier unless it is obviously incorrect (in that it differs by at least one order of magnitude from the last available actual reading) and transmitted to the distributor within 4 working days. The seller must inform each end customer at least once a year of the option to communicate a self-reading.

(Act 463/2016/R/com - TIF - Articles 7 and 9-Resolution 04 August 2016–AREA)

The distributor is the entity that installs the meter, maintains it and takes the readings. The distributor must attempt to take readings: 
at least once a year for customers with consumptions up to 500 SCM/year;
at least twice a year for customers with consumptions from 500 SCM/year to 1,500 SCM/year;
at least 3 times a year, for customers with consumptions from 1,500 SCM/year to 5,000 SCM/year;
at least once a month for customers with consumptions from 5,000 SCM/year.
For example, if a customer consumes 1,000 SCM of gas per year and the distributor visited for a reading on 1 February, the customer can expect a further visit in the following autumn, as the distributor must try to include at least 80% of the reference period for each reading (1 year, 6 months, 4 months depending on the customer's consumption). 

In the case of new supply activations to customers consuming less than 5,000 SCM/year, the first reading attempt must be made within 6 months from the day of service activation. 
The distributor may make plans to take readings that are better than those required by the Authority, informing the Authority and all suppliers on its network. In addition, it must publish the calendar of the organised reading visits on its website at least by municipal postcode.

We speak of an attempt and not of a reading that has certainly been taken, because if the meter is located inside individual houses, the customer is not always present to let in the meter reader sent by the distributor. Even if the meter is not in the house, it may be necessary for a person to open a door or gate to let the meter reader into the room or place where the meter is located.
If the customer is absent, the distributor leaves a notice stating that they were unsuccessful and inviting the customer to contact their gas supplier to communicate the self-reading.
The distributor must also collect a self-reading that the absent customer may have left on the doorstep (so-called "post-it").
If the distributor has failed to take a reading and has not found or received the customer's self-reading either, it will make an estimate using all available previous readings or self-readings and the standard withdrawal profile (i.e. the consumption trend curve based on season and customer type).

The actual reading, the self-reading collected by the distributor or the estimate calculated by the distributor is sent to the supplier, which will use it for billing in accordance with the regulation (if the customer is in the protection service) or the contract (if the customer is in the free market).

The request is equivalent to an activation request and, in accordance with established procedures, must be submitted to the supplier, which will forward it to the distributor within 2 working days.
If the customer’s system has been modified in the meantime (has been extended or subjected to extraordinary maintenance) or converted (previously supplied with another type of gas), the supplier will ask the end customer for the documentation the distributor needs to verify its safety requirements.

A take-over, unlike a transfer, is activation of the supply by a new customer following termination of the contract by the previous customer, who has also requested deactivation of the meter.

If there are any past delinquencies at the point of delivery (POD - Electricity Meter Number/PDR - Gas Meter Number), AGN ENERGIA may carry out further checks in order to protect its credit, including by consulting its own or public databases to identify any relations between the requesting customer and previous customers and to investigate the various changes at the supply point. Following these checks, AGN ENERGIA may also decide not to accept the supply request, informing the customer accordingly. Under no circumstances will the customer be required to pay for past delinquencies relating to previous customers.

Within 2 working days of receiving the request, complete with all the necessary data and information, the supplier must notify the requesting end-customer that it accepts the transfer (subject to the notice periods to exercise the right of withdrawal) and make all other notifications so that the contractual activation can be registered, including the date from which the transfer is requested to take effect. If everything is correct, the transfer registration takes at least 2 working days from the supplier's notification. Therefore, the minimum technical time is 4 working days from the customer's request.

The transfer request must be submitted to the supplier that is providing the service, in accordance with the supplier's instructions. By law, the customer requesting the transfer must prove, including by means of self-certification, that they have "a deed attesting to ownership or legal possession of the real estate unit".
If the request for transfer is accepted, the supplier must notify the requesting customer of its acceptance within two working days.

It is the change of supply from one customer to another with the same supplier, with which it is also possible to negotiate new contractual conditions, without interrupting the electricity and gas supply.

If there are any past delinquencies at the point of delivery (POD - Electricity Meter Number/PDR - Gas Meter Number), AGN ENERGIA may carry out further checks in order to protect its credit, including by consulting its own or public databases to identify any relations between the requesting customer and previous customers and to investigate the various changes at the supply point. Following these checks, AGN ENERGIA may also decide not to accept the supply request, informing the customer accordingly. Under no circumstances will the customer be required to pay for past delinquencies relating to previous customers.

Payment of any bills referring to the previous supply customer will only be charged to the new customer in the following cases:

Transfer requested by an heir in the event of death of the previous customer;
Transfer requested in cases of separation from the previous customer;
Transfer requested in cases of company transformation/merger/incorporation

At least the following data is required for the connection request: location of the gas redelivery point(s); end customer’s identification data (first and last name, tax code, etc.); expected total capacity of the appliances to be installed (this is important to choose the type of meter); gas use category; for redelivery points with annual withdrawals greater than 200,000 standard cubic metres, daily commitment expressed in standard cubic metres/day, and expected annual withdrawal.

This is the operation in which the end customer's system is connected to the local distribution network. The activity may require simple works or complex works, depending on the specific activities to be carried out by the distributor.
We say "activation" when, instead, the connection has already been completed and it is only necessary to get the gas to the end customer's system, possibly by installing the meter for the first time or reinstalling if it had been removed previously.

The actual switch to the new supply takes between one and two months: the new supply begins once the new supplier has taken all the necessary steps to manage the technical and commercial aspects of the switch. The intended date of the actual switch must be communicated by the new supplier when the contract is signed.