When must the take-over be carried out?

The case is forwarded to the distributor within 2 days of receiving the required documentation and, if eligible, processed by the distributor within the time limits set out in Italian Resolution 147:

  • 10 working days from our request to the distributor for gas supplies

The activation request is only sent to the competent local distributor after receiving the correctly completed forms.
For the gas supply takeover, the customer will be contacted by an AGN ENERGIA consultant, who will give them details of the appointment with a technician appointed by the local distributor to activate the supply.
Attention! The local distributor varies from one geographical area to another, and is a different company from AGN ENERGIA.